How can I make an order through Max website?
Choosing a service
After you choose a specific service, click Choose button located below the service description. If you wish to add a device and/or extras to your service, make your choice from the respective lists that are displayed below the list of services and click Add. If you wish to purchase more products or services, click Choose More Services button.
When you are finished with your service selection, click Subscribe and Pay button. This will add the services chosen by you to your cart together with all devices and/or extras, if any.
When you choose a specific device, pick the subscription plan with which you wish to purchase it in the Offers tab. You can buy the device without a subscription plan, if you pick Price Without Subscription option. After that click Buy Online button. Your screen will display extras you may add to your subscription and device. If you wish to add an extra, pick it with the Choose button and click Pay Device and Services button. If you do not wish to add an extra, simply close the window. The devices, subscription plan and optional extras you chose will be added to the cart.
Completing an order
When the devices, services and/or extras you chose are in the cart, click Buy button. The screen will display a data entry form. It includes all data required for processing your order.
If you are registered on the site, click Pay through my profile. If you have made previous online purchases from our site, your data will be saved in the form. You can edit it, if necessary. After choosing the method of payment click Buy button.
If you are not registered on our site or you do not wish to log in, click I don’t have a registration / I don’t wish to log in. Enter your data in the form, choose the method of payment and click Buy button.
If you wish, you can register on our site when you are placing your order in order to gain access to data about the services used by you. You can do this by placing a mark in I wish to register in the site field.
You can choose between several methods of payment by clicking on the respective button. The final price is VAT inclusive.
If you have any questions regarding purchases through our website, you can call 0999 111 or contact us at firstname.lastname@example.org .
When Max receives your order, an employee of the Customer Service department will contact you to specify the delivery details. This employee will also prepare two copies of a Services Contract and will deliver them together with a proforma invoice for the purchase of the device (if you have chosen a service with a paid device), as well as the device itself, by courier. When you receive the package, the courier will compare your personal details on the card with the ones described in the contract. You will have to sign both copies of the Contract and to return one of them to the courier. All personal data will be used in accordance with the personal data protection regulations. The contract concluded in this manner will constitute a distance contract under the Consumer Protection Act.
Any goods ordered from our site will be delivered by a courier to the delivery address specified in the order. To use Max services, you have to sign a Services Contract which sets forth the internet access speed of your choice. The Services Contract shall stipulate the relations between Max and the customer and shall contain any and all necessary elements for conclusion of a contract in accordance with the existing legislation. Upon signing this Services Contract you accept and undertake the General Terms and Conditions of Max.
Periods and delivery
The delivery period is 3 to 5 days after order confirmation depending on the location. Our goods are delivered by a courier company.
Deliveries are carried out each working day from 9:00 to 17:00. Deliveries are not made on Saturday, Sunday and on official holidays. Orders placed after 14:00 will be processed the following day.
Upon receipt the value of the respective goods and/or services, installation fees (if any) and the first monthly fee will be paid, if you have chosen the Payment on delivery option.
All other subscription fees will be charged in accordance with the general terms and conditions of the respective service.
All expenses related to payment on delivery will be borne by Max.
Activation of services
The services under a contract concluded through the online store will be activated within 7 days after the date of conclusion, unless you specifically state that you wish the services to be activated immediately upon delivery and conclusion of the contract.
All products offered by Max will be in original packaging with the respective warranty period set forth by the manufacturer and in accordance with the Consumer Protection Act. In case of any defects within the warranty period return the manufactured device together with the issued warranty card to one of our trade centers. You can receive information about the nearest trade center from our Customer Service Center on 0999 111.
If your product is defective, you will be entitled to place a claim. Claims should be directed to the seller or their authorized representative within two months after finding the defect, but no later than the given warranty period. The claim can be submitted verbally or in writing, and upon placing it you should specify the subject of the claim, the preferred method of settlement, the claimed amount and a contact address. When you file your claim, you must attach the documents on which it is based:
- cash receipt or invoice;
- certificates, deeds or other documents confirming non-compliance of the goods or services with the contractual terms;
- other documents supporting the grounds for and amount of the claim.
Claims will be accepted during working hours at the point of sale where the product was purchased or the service was ordered or at the registered address of the seller or at another place specified by the seller.
If the seller accepts the claim as well-grounded, they must satisfy the claim and bring the product into compliance with the contract within one month after the claim has been placed. The product will be brought into compliance with the sale contract for free.
If the purchased goods are not in compliance with the sale contract and the client is not satisfied with the claim resolution, the client can choose one of the following options:
- termination of the contract and reimbursement of the amount paid by the client;
- price reduction.
The seller will satisfy the claim by repairing, replacing the product with a new one or reimbursing all payments made by the client no later than 30 working days after the date on which you have exercised your right to place a claim.
You cannot request reimbursement of the paid amount or reduction of the price, if the seller agrees to replace the product with a new one within one month after a claim was placed.
You cannot request termination of the contract, if the non-compliance of the goods purchased under the contract is insignificant.
When the seller settles a claim, the seller will issue a certificate in two copies, one of which must be given to the client.
Refusal to accept goods from online purchases and return of goods are possible in the following cases:
- If the delivered goods are not in compliance with your order. In this case the goods will be replaced.
- In the cases, set forth by the Consumer Protection Act, if the client has not specifically stated that he wishes the services to be activated immediately upon conclusion of the contract, the client can exercise his right of refusal within 7 days after conclusion of the agreement without owing any indemnity or fee, if the following conditions have been met:
- the product is intact;
- the appearance of the product is unaltered (no damages, scratches or apparent defects);
- no attempts have been made to disassemble the product;
- there are no damages, caused by the client due to incorrect transportation, usage or non-compliance with the manufacturer’s requirements;
- all packaging and protective foils used for transportation have been kept and their appearance and integrity are not compromised;
- the invoice and the warranty card received upon purchase should be presented together with the goods.
The courier fees for the return of goods under this article will be paid by the buyer!
Max guarantees the confidentiality of your personal data. To order products from our online store you have to provide personal data that are necessary for fulfillment of the order and preparation of the contract.
All personal data will be used in accordance with the personal data protection regulations.
All collected personal data will be stored under encryption in a computer that is accessible only by authorized personnel and in accordance with internal security procedures.